{"id":8430,"date":"2024-01-03T10:04:33","date_gmt":"2024-01-03T09:04:33","guid":{"rendered":"https:\/\/endometriose-oesterreich.at\/all-about\/contact-points\/"},"modified":"2026-04-28T10:54:54","modified_gmt":"2026-04-28T08:54:54","slug":"contact-points","status":"publish","type":"page","link":"https:\/\/endometriose-oesterreich.at\/en\/all-about\/contact-points\/","title":{"rendered":"Contact points"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; module_alignment=&#8221;center&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;60%&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;45px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Contact points<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>This menu item is under construction. We will gradually create pages with a wide range of information for you. Please let us know what you think is important, what would interest you \ud83d\ude42  <\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>You are not alone!<\/h3>\n<p>You are not alone with these challenges. Many women with endometriosis have had similar experiences. Our self-help group is here to support you, offer you a space to talk and help you find your way.  <\/p>\n<p>Do you have any questions or would you like to network with other affected people? Get in touch with us! Together we can stand up for the rights of those affected.  <\/p>\n<p><a class=\"Hyperlink SCXW178938463 BCX0\" href=\"https:\/\/www.gesundheitskasse.at\/cdscontent\/load?contentid=10008.753841&#038;version=1650350995\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Cost coverage of the pill and IUD for endometriosis<\/h3>\n<p>A diagnosis of endometriosis often brings with it many challenges &#8211; not least when it comes to covering the costs of treatment. For those affected, the pill or a hormonal coil can be an important part of treatment. Health insurance companies usually cover the costs for these, but approval is sometimes difficult.  <\/p>\n<p>We would like to inform and support you so that you are well prepared. You will find a file in the download area that contains all the important information. <\/p>\n<p><span style=\"font-family: 'Josefin Sans', sans-serif; font-size: 26px; text-wrap-mode: initial;\">Support with the claim:<br \/><\/span><span style=\"font-size: 16px; text-wrap-mode: initial;\">If legal action is necessary, this is no reason to despair. There are various agencies that offer advice and support to guide you through this process.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4>You are not alone!<\/h4>\n<p>You are not alone with these challenges. Many women with endometriosis have had similar experiences. Our self-help group is here to support you, offer you a space to talk and help you find your way.  <\/p>\n<p>Do you have any questions or would you like to network with other affected people? Get in touch with us! Together we can stand up for the rights of those affected.  <\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>\u00d6GK support fund<\/h3>\n<p>Once a year, you can apply to the \u00d6GK for a cost allowance for medical expenses. Click here to go directly to the information sheet: <span class=\"TextRun Underlined SCXW178938463 BCX0\" lang=\"DE-AT\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178938463 BCX0\" data-ccp-charstyle=\"Hyperlink\"><a href=\"https:\/\/www.gesundheitskasse.at\/cdscontent\/load?contentid=10008.753841&#038;version=1650350995\" target=\"_blank\" rel=\"noopener\">https:\/\/www.gesundheitskasse.at\/cdscontent\/load?contentid=10008.753841&#038;version=1650350995<\/a><\/span><\/span> <\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"Hyperlink SCXW178938463 BCX0\" href=\"https:\/\/www.gesundheitskasse.at\/cdscontent\/load?contentid=10008.753841&#038;version=1650350995\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Links for psychotherapeutic support<\/h3>\n<p><span data-contrast=\"auto\">Association for outpatient psychotherapy:<\/span><span data-ccp-props=\"{}\"> <br \/><\/span><a href=\"https:\/\/www.vap.or.at\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.vap.or.at\/<\/span><\/a><span data-ccp-props=\"{}\"> <br \/><\/span><span data-contrast=\"auto\">The association has an overview of psychotherapists with free places on a sickness certificate (free psychotherapy)<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">You can find an overview of all psychotherapists in Austria here:<\/span><span data-ccp-props=\"{}\"> <br \/><\/span><a href=\"https:\/\/www.psyonline.at\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.psyonline.at\/<\/span><\/a><span data-contrast=\"auto\"> (you can even filter by the languages offered)<\/p>\n<p><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>If you feel that you have been treated poorly in human or medical terms<\/h3>\n<p><b><span data-contrast=\"auto\">&#8211; How to get support<\/span><\/b><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">If you feel that you have not been treated correctly, respectfully or medically appropriately in a hospital, there are various independent contact points available to you. These support you in lodging complaints, clarifying grievances or securing your rights as a patient. <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Complaints offices in hospitals<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><\/span><span data-contrast=\"auto\">Many hospitals have their own complaints or ombudsman&#8217;s offices that you can and should contact directly.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Patient representatives in each federal state<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><\/span><span data-contrast=\"auto\">In all federal states there are <\/span><b><span data-contrast=\"auto\">patient representatives<\/span><\/b><span data-contrast=\"auto\">that will support you if there are problems with treatment or care in a local hospital.<\/span><span> <br \/><\/span><span data-contrast=\"auto\">Example: <\/span><i><span data-contrast=\"auto\">Patient representation in Upper Austria <\/span><\/i><a href=\"https:\/\/www.land-oberoesterreich.gv.at\/38917.htm\" target=\"_blank\" rel=\"noopener\"><i><span data-contrast=\"none\">https:\/\/www.land-oberoesterreich.gv.at\/38917.htm<\/span><\/i><\/a><span data-contrast=\"auto\"> .<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Social insurance ombudsman&#8217;s offices<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><\/span><span data-contrast=\"auto\">The insurance institutions also have ombudsman offices that deal with problems and concerns of insured persons and patients. Complaints can be addressed directly to the responsible office.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Further information:<\/span><span> <br \/><\/span><a href=\"https:\/\/www.oesterreich.gv.at\/de\/themen\/hilfe_und_finanzielle_unterstuetzung_erhalten\/ombudsstellen_und_anwaltschaften\/Seite.3240009\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.oesterreich.gv.at\/de\/themen\/hilfe_und_finanzielle_unterstuetzung_erhalten\/ombudsstellen_und_anwaltschaften\/Seite.3240009<\/span><\/a><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Patient advocacy groups &#8211; independent help for patients<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><\/span><span data-contrast=\"auto\">There is a patient advocate in every federal state for the concerns and rights of patients.<\/span><span> <br \/><\/span><span data-contrast=\"auto\">The patient advocates are:<\/span><span data-ccp-props=\"{}\"> <br \/><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; independent ombudsmen<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <br \/><\/span><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; free from instructions<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <br \/><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; bound to secrecy<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">They represent the rights of patients vis-\u00e0-vis:<\/span><span data-ccp-props=\"{}\"> <br \/><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; public and private hospitals<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <br \/><\/span><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; Doctors in private practice (in most federal states)<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <br \/><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; nursing homes<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">They provide support in the event of complaints, mediate in conflicts and help to enforce claims.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Further information:<\/span><span> <br \/><\/span><a href=\"https:\/\/www.gesundheit.gv.at\/gesundheitsleistungen\/institutionen\/patientenanwalt.html\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.gesundheit.gv.at\/gesundheitsleistungen\/institutionen\/patientenanwalt.html<\/span><\/a><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Patient compensation fund<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">If someone has suffered an injury in a public or non-profit hospital, they can apply for compensation from the Patient Compensation Fund under certain conditions.<br \/><\/span><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; The procedure is conducted by the Patient Advocate&#8217;s Office.<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <br \/><\/span><span data-contrast=\"auto\" style=\"font-size: 16px; text-wrap-mode: initial;\">&#8211; It is free of charge.<\/span><span data-ccp-props=\"{}\" style=\"font-size: 16px; text-wrap-mode: initial;\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why these points are important<\/span><\/b><span data-ccp-props=\"{}\"> <br \/><\/span><span data-ccp-props=\"{}\"><\/span><span data-contrast=\"auto\">Conflicts can arise in the relationship between patient and doctor. As patients are faced with a complex system of experts, they are often in a weaker position. The patient and care advocacy groups were therefore set up to provide trustworthy, independent support and to protect patients&#8217; rights.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact pointsThis menu item is under construction. We will gradually create pages with a wide range of information for you. 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